We are committed to the safety of our team, guests and partners, so we created a new protocol for safety, hygiene and cleaning following guidelines from ANVISA, Ministry of Health and the best hospitality practices before COVID-19.

We joined the RESPONSIBLE TOURIST - Clean and Safe Seal, from the Tourism that consolidates the main guidelines for service, with well-defined and specific rules for each sector.

Temos a certeza que a retomada de nossas atividades com segurança será importante para todos nós!

Always count on us! After all you know and you trust!

General Rules

  • Minimum social distance of 2 meters, avoiding agglomerations.
  • Mandatory Personal Protective Equipment for all employees, including: gloves, mask, face shield, apron, glasses, among others - according to the recommendation for each sector.
  • The use of a mask is mandatory for everyone - guests, employees and suppliers.
  • 70% alcohol gel in all environments.
  • Cleaning with chlorine, alcohols, phenols and quaternary ammonia-based disinfectant solution - registered with ANVISA.
  • Sanitary barriers at hotel entrances.
  • Temperature measurement at the entrance.
  • Messenger and valet self-service.
  • Training and monitoring of preventive actions.

Check In

Pre-Check in online through the website www.hoteldiogo.com.br

The apartment key will be properly sanitized when delivered.

Temperature measurement for all guests.

Luggage will be sanitized before entering the hotel.

Our team will be protected with PPE (gloves, mask and face shield).

Check Out

Check out must be online.

Our team will be protected with PPE (gloves, mask and face shield).

Rooms

Newsletters only by digital means www.hoteldiogo.com.br - paperless.

Cleaning with 70% alcohol-based disinfectant and quaternary ammonia solution, recommended by ANVISA.

Cleaning of the apartment and change of clothes, as requested, and without the presence of the guest.

Minimum interval of 24 hours between accommodations - security seal.

Cleaning the air conditioning filter before each new accommodation.

Change of pillow covers and mattress protectors after check out.

Breakfast

It will be served in the restaurant with a previously scheduled time - reduced capacity.

Pre-defined offer of breakfast options to choose from.

Room Service

Menu available at www.hoteldiogo.com.br

Available 24h - reduced menu

Service delivered by employee protected with PPE (gloves, mask and face shield)

Restaurant and Bar

Reduced capacity - chairs with a minimum distance of 1.5 meters

Disinfected tables and chairs after each use

70% alcohol gel available

Online or laminated menu, with à la carte service and scheduled time

Pool

Reduced capacity

Furniture with a minimum distance of 2 meters and disinfected after each use

70% alcohol gel available

Gym

Reduced capacity

Prior scheduling

Equipment disinfected after each use

70% alcohol gel available

Massage

Reduced capacity and on schedule

Room will be disinfected after use

Professionals will wear disposable masks and aprons

Steam Room

Temporarily suspended

Lobby and Reception

Limited capacity, aiming to guarantee social distance

No newspapers and magazines

70% alcohol gel available

Events

Reduced capacity with minimum recommended clearance

Arrangement of tables and chairs to ensure social distance

70% alcohol gel available

Employees

There will be a temperature check of all employees on arrival and departure

Our team will have PPE oriented for each specific sector, strictly following the guidelines of ANVISA.

There will be training on Covid-19 and forms of prevention, as well as guidelines for each specific sector.

Suppliers

Temperature measurement of all suppliers before entry

Goods will be sanitized at the entrance